Objective:
Our client is a Swiss-based company, that offers automatic video translation and dubbing services in over 70 languages. Their platform uses artificial intelligence and machine learning to provide accurate and efficient translations. They operate in the technology and SaaS industry, specializing in advanced AI and machine learning algorithms for automatic video translation and dubbing. An international team of scientists, business professionals, and marketing experts supports the development and continuous innovation of their product.
The client sought to eliminate the language barrier between international travelers and the hospitality industry, a challenge that caused communication difficulties and led to unsatisfactory experiences for travelers. This issue also resulted in operational inefficiencies for hotels and restaurants. The primary objective was to ease the stress travelers faced when interacting with local hospitality services, ultimately encouraging more international travel.
Challenge:
The client wanted to improve business operations by automating key processes, such as menu management, order placement, and payment handling, which would enhance customer satisfaction and streamline operations.
The lack of multilingual support often hindered international travelers, leading to misunderstandings and decreased customer satisfaction in the hospitality industry. This communication gap also created inefficiencies in hotel and restaurant operations, as language limitations slowed down menu selection, ordering, and payment processes. Client required an automated solution to address these issues, enhancing both the customer experience and business efficiency.
Solution:
Our team developed a complete, multilingual hospitality solution from scratch, tailored to Client’s vision of supporting international travelers in a foreign environment. The solution included:
- Multilingual Menu Management: Menus could be automatically translated into multiple languages, enabling customers to understand options and place orders without confusion.
- Order and Payment Automation: The platform allowed guests to place orders directly, and staff could efficiently manage these requests, reducing response time. Additionally, the platform facilitated cashless payments via Google Pay, Apple Pay, and credit cards, improving the ease and security of transactions.
- Operational Efficiency: Automating key processes like menu handling, order placement, and payment enhanced the productivity of hospitality businesses, allowing staff to focus more on service than transactional tasks.
Technologies:
- Frontend: Vue.js was used for creating a responsive and user-friendly interface, ensuring guests could easily navigate the platform, place orders, and manage transactions.
- Backend: Python was chosen for backend development, as it provided robust language support, flexibility, and integration capabilities, particularly beneficial for managing translations and handling multiple languages.
Results:
Our multilingual platform significantly improved communication and streamlined operations in the hospitality industry for the Client, enhancing the experience for international travelers and boosting customer satisfaction. The multilingual interface effectively eliminated language barriers, reducing miscommunication and allowing guests from various linguistic backgrounds to interact seamlessly with local services. Travelers enjoyed a more welcoming and hassle-free experience as the platform simplified the process of ordering and making payments, enhancing their overall satisfaction.
The solution also optimized key processes; automated workflows for menu management, order handling, and payment processing made operations faster and more efficient, reducing the workload on staff and minimizing errors. Additionally, by overcoming language challenges, the solution opened up new business opportunities for our Client’s customers, attracting a broader international clientele and making businesses more accessible to a global audience.
